Frequently Asked Questions

No. All products sold on this website are for laboratory and analytical research purposes only. They are not intended for human or animal consumption, therapeutic use, diagnostic use, cosmetic application, or household use. You must be at least 18 years of age to purchase.

Yes. Contact us with the product name, SKU, and your question before checkout. We can help with order, payment, account, delivery, and listing questions, but we do not provide dosing, administration, or protocol advice.

Browse the shop, add items to your cart, and proceed to checkout. You can check out as a guest or create an account. Complete payment through our secure MoonPay checkout to confirm your order.

We accept card payments processed securely through MoonPay. We do not store or have access to your full card details. Card payments may appear on your statement in a format associated with our payment processor.

If you have an account, view order history at My Account. Guest customers can use our Order Tracking page with your order number and billing email address. Tracking details are emailed once your order ships.

Processing times and shipping estimates vary between UK and EU destinations. See our Delivery Information page for current launch-region delivery details.

Due to the research nature of our products, we do not accept general returns. We will accept returns or exchanges for defective or damaged items. Refunds may also be issued if a parcel goes missing or if you contact us before your order has been dispatched. See our Terms & Conditions and Delivery Information for full details.

No. We do not provide guidelines, dosing information, reconstitution instructions, or application advice. Customers are expected to be qualified researchers familiar with the materials they purchase and applicable regulations in their jurisdiction.

Store freeze-dried materials sealed, away from light and moisture. Short-term storage is typically at 2–8°C (refrigerated); longer-term storage is often at −20°C (frozen). Let cold vials reach room temperature before opening to avoid condensation. Handle using standard laboratory practices for research chemicals. We do not distribute consumption or administration guidance.

Research quantities such as 5 mg or 10 mg are physically very small and may appear as a thin film or small disc at the bottom of a standard laboratory vial. This is normal. Weighing a vial on a general-purpose balance is not a reliable way to verify peptide mass at these quantities because the vial, stopper, and seal contribute far more to total weight than the active material.

Research peptides are generally legal to buy and possess in the UK for legitimate laboratory research purposes when supplied and used appropriately. Laws differ by country and intended use. You are responsible for ensuring your purchase and use comply with applicable regulations in your jurisdiction. We currently ship to the UK and EU only.

No. Materials are sold as individual compounds. If your study requires multiple peptides, order each product separately and manage any combination steps according to your own qualified laboratory protocols.

No. Single-item orders are welcome and processed the same as larger orders. Shipping costs are shown at checkout.

We currently ship to the United Kingdom and European Union only. Wider international shipping is not available at launch while cold-delivery options and country-specific legality are reviewed.

Log in and use our Support portal with your order number for faster assistance. We aim to respond within one to two business days.